0800 731 1164

Refund Policy

Pest Control

As a Pest Control Company we only take payment once we have sucessfully completed a treatment.

Should a client not be happy we will always endeavour to address any concerns, including second or third visits to fix the pest control issue at hand.

This applies to all general pest control issues and as such we offer no refunds once payments are made.

We need a ‘Payments Page’ with the following text.

Clients can pay by Credit Card, BACS, Cheque or Invoice. Invoice payment option is only available to Business to Business clients.

If paying by credit card the following credit cards are accepted by telehone or we can send you and email link.

Recurring Payment (FuturePay)

For business customers we can take regular monthly, quarterly or annual payments via FuturePay from Woldpay. We will send you an email link with details of the amount, date, frequency and end date of any recurring payment for you to approve before we take a payment.

Contracts are normally for one year paid monthly or quarterly in advance or annually on a rolling contract.

Terms & Conditions of using recurring payments (including how to cancel, frequency of payments, length of payment terms)

Recurring Payment (FuturePay) agreements are online arrangements similar to Standing Orders and Direct Debits, where funds can be debited from your debit or credit card.

How does it work?

Setting up an Agreement

We will set up a Recurring Payment (FuturePay) agreement after we have a signed copy of your contract.

We will then send you an email where you can view the agreed payment schedule before entering your payment cards details to set up the agreement.

WorldPay then creates a unique reference number – called the FuturePay Agreement ID – for the agreement and provides you with a unique user-name and password to log in to the Shopper Management System. Your user-name, password and Agreement ID are sent to you in a confirmation email and are displayed on the payment page after you have entered your payment details.

The user-name, password and FuturePay Agreement ID let you login and manage your agreement using the Shopper Management System. Login to the Shopper Management System is via a secure login page.

Making Payments

Once your agreement has been set up, payments will automatically be collected according to the type of agreement. The agreement may be set up to take an immediate or a delayed payment.

Each time a payment is debited from your card or bank account as part of your agreement, a transaction confirmation email is generated by WorldPay and sent to the email address we have on record for you entered when your agreement was created.

If your card expires or if a payment is not authorised, WorldPay will send you an email to you to inform you of the steps you need to take within our Shopper Management System to resolve the issue.

To Cancel a futurepay payment

A Recurring Payments (FuturePay) agreement can be cancelled by you or by Eliminate at anytime.  (Note WorldPay is unable to cancel your order /agreement or to provide you with a refund).

You can ask Eliminate to cancel the agreement by phone or email.

To cancel the agreement yourself:

log in to the Shopper Management System. For more information on logging in, refer to your original email.

The Recurring Payments (FuturePay) Shopper Home page is displayed.

Under the Agreement ID column, select the hypertext displaying the Agreement ID for the agreement you want to cancel.

The Recurring Payments (FuturePay) Agreement Details page is displayed.

Double check that the agreement on your screen is definitely the agreement you want to cancel.

Select the Cancel button.

If the agreement has already been cancelled, the cancel button is not displayed on the screen.

The Cancellation Confirmation page is displayed.

Select the Yes button to cancel the agreement. If you do not wish to cancel the agreement, select either the Go back to agreement or Go back to home page button.